In an email to a customer purported to be from Steve Jobs it has been acknowledged that an issue exists where third-party applications repeatedly crash on iPhones.

Many report the iPhone 2.0 firmware suddenly failing to load non-default apps regardless of their nature, briefly loading them before abruptly jumping back to the home screen.

The bug occurs both with freshly downloaded software and with updates, but is reported as never having a definite fix; although some report successfully deleting and re-downloading apps to regain access, others find the solution either having no effect or gradually decaying over time to where the apps again fail to run. Restoring the iPhone also seldom works.

Jobs replied with a one-line answer:

“This is a known iPhone bug that is being fixed in the next software update in September.”