AppleInsider is reporting on a 3-page document that has been distributed to Apple retail and sales personnel. The document outlines 17 common questions that Apple retail staff may have to face during the weeks leading up to July 11th. Apple also urges employees not to “peculate beyond the information that is public today”.

“You may not place iPhone 3G on hold for anyone. No exceptions. Do not create a waitlist,” explains the document and continues, “It is critical that all stores follow the same process to ensure every customer has an equal and fair opportunity to purchase a phone.”

Employees are being encouraged to call customers who have reserved an iPhone Personal Shopping session on or after July 11th and inform them that Personal Shopping sessions won’t apply to the iPhone 3G.

Employees are being told to say that they “don’t have any information regarding upgrades.”

When asked particular questions regarding corporate and business plans, Apple employees should reply “If your business uses a corporate plan, sometimes called a CRU or IRU plan, you will need to go to an AT&T store to purchase the iPhone 3G for your employees”.

Finally when questioned on iPod touch pricing and whether the unit price will be lowered to match the iPhone, retail employees should reply, “Not that I am aware of”.